Returns:  You must contact us within 2 days of receipt of your order for an RMA and Returns must be made within 7 days of receipt of order (must be postmarked within 7 days)

• Carefully inspect your order upon receipt
• You must Contact Us for a Return Merchandise Authorization number within 2 days of receipt of your order. NOTE: We cannot process any return without an RMA number.
• Item(s) MUST be returned in original condition in manufacturer's packaging with all tags attached.

 When contacting us for a Return: 

• Include your name, email address and order number
• a brief explanation for your return.

 Refunds for Returns will be given as Money Back:

• minus all shipping charges/costs (this applies to our products that ship free as well as our regular products).
• You are responsible for return shipping
• A 10% re-stocking fee applies.

International Customers: Please follow our general Returns Policy. NOTE: If your item arrives damaged or otherwise is defective, we can only issue a full refund (no exchanges).

Christmas Returns: Please make sure to contact us by January 2, 2010 for an RMA and then follow our General Return Policy.

Returns for products that ship free:

• Returns: If you want to return our products that ship free (whether individual products that ship free or free shipping for orders of $100 or more - In the case of Free Shipping for orders of $100 or more, if the item/s you are returning makes your order fall below the $100 required purchase) we will issue a refund as Money Back minus our shipping costs for that order.
• As stated in our Return Policy (above), you are responsible for return shipping.
• A 10% re-stocking fee will apply.
• Please make sure to contact us within 48 hours of receipt of order for an RMA (Return Merchandise Authorization). Be sure to include your name, email address, Order Number and a brief explanation for return.
• Returns must be postmarked within 7 days of receipt of order.
• Item(s) must be in original condition, in manufacturer's packaging with all tags attached.

Returns for rel-e-vant products:  In addition to following our general Return Policy, if the product is packaged in a mesh bag, the mesh bag can be untied at the bow (no need to cut the mesh) and then if you need to return it, the mesh can be pulled up around the product and the ribbon wrapped around the top and re-tied. Please leave tags in place. According to our general Return Policy, products packaged in a cloth bag must be returned in cloth bag and products packaged in a plastic bag must be returned in the plastic bag, all tags attached. All products must be in original condition.

Exchanges:  You are responsible for return shipping and also shipping charges to send the new product. Follow our general Return Policy (see above) 

Defective Products:  If product is defective please notify us immediately according to our Return Policy (see above) and a full refund will be given as Money Back (including all shipping and applicable taxes) No re-stocking fee will apply.

Wrong Product Sent:  If the wrong product is sent follow our general Return Policy and we will pay for return shipping and proceed to send the correct product at our expense.

Damaged Products: All of our products are covered by insurance. If your items were damaged in transit, please notify us within 48 hours and we will ask that you send us a picture of the damaged goods and packaging (if possible) and fill out some minor paper work so that we can work quickly to resolve this.

Email: info "at sign" serendipitycollections "dot dign" com

FINAL SALES:

As a Ganz dealer, all Webkinz are brand new with sealed tags. PLEASE NOTE:  All Webkinz sales are final.

No Returns for Special Orders unless products are defective

All closeout items are final sales.