 |
|
|
|
| Steve is our Shipping Manager. He is a great guy and has a
hands-on role in every shipment, making sure your order gets to you
professionally packed and promptly shipped.
See below for all shipping information. |
|
 |
- What is your normal shipping time?
- What shipping carriers do you use?
- What shipping carrier and method do you use for your products that ship FREE?
- May I store shipping addresses on your site?
- I notice when I purchase products that ship FREE, I do not see a place to designate my shipping address. How is that handled?
- How are your shipping charges calculated?
- What if I need expedited shipping for your products that ship free?
- Will I receive a shipping notification?
- My order totals more than $100 and I see Free Shipping as an option as well as other carriers and methods listed. Why do you list other carriers and methods?
- What if I want to ship one of your smaller items that ship FREE to an address other than my own and I do not see a place to change ship-to address?
- My order totals more than $100. Why isn't FREE SHIPPING offered?
- Will I be able to get shipping estimates before I checkout?
- Will I be able to ship to an address other than my own?
- Are there any days you do not ship?
- If I am purchasing a gift for someone else and I qualify for a gift with purchase who gets the gift?
- Do you ever upgrade shipping and will it cost me?
- I notice when I check shipping estimates, one carrier and method is marked as the default. Do I have to use this carrier and method?
- What if my item arrives damaged?
- What is your normal shipping time?
We generally ship within 48 business hours of your purchase or if we have been away we generally ship 48 business hours from the time you receive your processing email. If you make your purchase at any time on Thursday or Friday and you choose UPS, there is no weekend service for our Ground, 3-Day Select, Second Day or Next Day delivery options. Therefore, a package that leaves our fulfillment center on a Saturday or Sunday does not actually reach the shipper until Monday.
[Back To Top]
- What shipping carriers do you use?
We use the United States Postal Service (USPS) and UPS. (your choice)
[Back To Top]
- What shipping carrier and method do you use for your products that ship FREE?
We reserve the right to use the carrier and method of our choice for our products that ship FREE. Once your order ships, you will receive a shipping notification letting you know that your order has been shipped and what carrier and method was used.
[Back To Top]
- May I store shipping addresses on your site?
Yes, you may store up to 5 addresses in My Account in your Address Book.
[Back To Top]
- I notice when I purchase products that ship FREE, I do not see a place to designate my shipping address. How is that handled?
When you are not given a choice to choose a shipping address, we will use your Customer Address (the address you used to register your account). If you would like the product/s shipped to a different address, please leave us a note in the Comments Box at checkout, letting us know what address to ship to.
If you do not leave a note in the Comments Box, we will send you a notice along with your Order Processing email letting you know which address we will use. We will assume that you want the items shipped to your Customer Address (the one you registered when you opened an account) and NOT your Billing Address. If we do not hear to the contrary, we will ship to your Customer Address.
[Back To Top]
- How are your shipping charges calculated?
Shipping charges are based on weight and package size.
[Back To Top]
- What if I need expedited shipping for your products that ship free?
Just email us or use our Contact Us form, letting us know the carrier and method you would like and we will be happy to give you a quote for expedited shipping. Once you decide your shipping carrier and method (if you want expedited shipping) we will be happy to send you an invoice for the product and shipping.
[Back To Top]
- Will I receive a shipping notification?
We will send an email notification once your order has been shipped. You will also receive a separate email with Delivery Confirmation if you choose USPS or QuantumView Notice with Tracking Number if you choose UPS.
Be sure to check your spam/junk folder for any emails from us and please add info@SerendipityCollections.com to your safe senders list.
If you do not receive any notifications from us, please contact us using our Contact Us page as there may have been a glitch in the process. It could be as simple as an incorrect email address input upon creation of your account.
[Back To Top]
- My order totals more than $100 and I see Free Shipping as an option as well as other carriers and methods listed. Why do you list other carriers and methods?
If you qualify for FREE SHIPPING, that will be marked as the default shipping option. If you choose the default, we will ship with the carrier and method of OUR choice.
If YOU would like to choose the carrier and method, then select your preferred carrier and method and you will be charged accordingly. All carriers and methods are offered primarily for those who need expedited shipping.
[Back To Top]
- What if I want to ship one of your smaller items that ship FREE to an address other than my own and I do not see a place to change ship-to address?
Just leave us a note in the Comments Box with name and address of recipient. We'll make sure it gets there. If you would like a gift card included, let us know the occasion and how you want the card to read.
[Back To Top]
- My order totals more than $100. Why isn't FREE SHIPPING offered?
If your order totals $100 or more and FREE SHIPPING is not an option then your order has exceeded our weight restriction. Free Shipping, as stated on the Homepage, is only available if your order is under 20 lbs (this is dimensional or billable weight which includes actual weight and package bulk).
[Back To Top]
- Will I be able to get shipping estimates before I checkout?
Once an item is added to your cart, you will be able to get shipping estimates. Shipping costs are determined based on dimensional weight to your zip code
Please Note: You will only be able to get shipping estimates for another zip code besides your own if you are LOGGED OUT of your account. Once you are ready to checkout, you must log in to your account.
[Back To Top]
- Will I be able to ship to an address other than my own?
You have the option of shipping your entire order to a different address from your own, when making your purchase (see above for Free-Ship Orders). If you would like part of your order to ship to one address and another part of your order to ship to a different address you will have to make separate transactions.
[Back To Top]
- Are there any days you do not ship?
We do not ship on Sundays and holidays.
[Back To Top]
- If I am purchasing a gift for someone else and I qualify for a gift with purchase who gets the gift?
Where we offer gift with purchase and your entire order for physical goods is being shipped to a different address from yours, your gift with purchase will be shipped to the recipient.
Please Note: If you purchase e-Gift cards only totaling $75 or more, Checkout will state that you qualify for a gift but we do NOT offer Gift with Purchase if only purchasing e-gift cards.
[Back To Top]
- Do you ever upgrade shipping and will it cost me?
We reserve the right to upgrade shipping with NO additional cost to you, if we feel that is the best way of shipping certain products
[Back To Top]
- I notice when I check shipping estimates, one carrier and method is marked as the default. Do I have to use this carrier and method?
No. Usually the least expensive shipping method is marked as the default but once you proceed to checkout, you will have the opportunity to choose your carrier and method.
If you want to see your total using another carrier and method while checking estimates just click under the method you want to check and it will automatically change the shipping estimate to that carrier and method and give you a new total.
[Back To Top]
- What if my item arrives damaged?
All our products are insured so if an item arrives damaged, please contact us immediately. We will require a small amount of paperwork and we will work quickly to resolve the problem.
Please do not send damaged products back to us before contacting us. We will let you know how to proceed at that point.
[Back To Top]
|
|
|
|
Our blog feed
Our products feed